The Importance of Welcoming in Primary Care as a Humanization Tool

Abstract

Primary care plays a central and decisive role in the healthcare system, being the first point of contact between users and healthcare services. Within this scenario, the practice of welcoming emerges as an essential element for the humanization of care, going beyond a formality of reception and becoming a fundamental link in the interaction between health professionals and patients. This study aims to describe the importance of primary care as a primary tool for humanization, aligned with the principles established in the National Humanization Policy (PNH). For this purpose, an investigation was carried out in a virtual environment, using digital resources available on platforms such as Google Scholar, SciELO (Scientific Electronic Library Online) and sources from government agencies. Relevant documents, such as articles, theses, monographs and health policies, were examined in order to understand and support the theme proposed in this study. In the context of implementing humanization, primary care plays a crucial role, acting as the gateway to the health system and as coordinator of the care network. However, some challenges become evident in implementing these humanized practices.